About Us
Twinkle-Lights.com are a UK based indoor and outdoor Seasonal lighting provider. We offer a range of fantastic quality, British standard indoor and outdoor fairy light products direct to your door!
Our range includes Christmas tree lights for use indoors and out as well as large sets of icicle lights and other outdoor lights for decorating your home or office for the festive season. We stock products such as net lights that make your life easier when decorating shrubs and bushes.
For some of the other seasons and holidays we have battery operated lights including a valentines range as well as mains and low voltage lights for a variety of applications. Other holidays to be added soon include; Halloween lights and general summer and garden light sets.
We are now stocking lights for weddings and decorating of receptions and marquees.
Everything you see on our site that is marked as in stock is available to purchase instantly using the add to cart links provided within the online store.
All online orders are processed via a SSL secure credit card gateway for your security, convenience and confidence. We do not retain your card details once the transaction has proceeded. Customers may also choose to pay via PayPal when they reach the checkout.
It is also easy for you to contact us by email. Just send us any information you think is relevant to your enquiry to sales@twinkle-lights.com and we will get back to you as soon as possible.
The last date we are able to accept orders for Christmas delivery is Tuesday 22nd December 2009, when selecting a guaranteed next day service.
Payment Methods
We accept payment by credit or debit card using our secure card processing system. You can use your Visa, Mastercard, Switch or Solo card.
You can also select to pay by PayPal, if you prefer.
Shipping
Twinkle-Lights.com offer a FREE next working day delivery service for all UK orders (min order of £85 including VAT). .
Small orders are charged at £2.99 for next working day delivery and all other orders that are under £85 are charged at £5.99. Orders must be placed before 2.00pm Monday to Friday. Orders placed on a Friday will be delivered on a Monday (or Tuesday if a bank holiday). Orders placed after 3.00pm Friday and during a weekend will be dispatched on the following Monday for delivery Tuesday (except bank holidays where an extra day is required).
For orders below £20 a £2.00 inc VAT delivery surcharge applies to orders sent using our next day courier service.
If you do not require a guaranteed next working day service, you may also be able to select RoyalMail 1st Class Signed For during the checkout process. This allows us to get smaller, non-urgent orders orders to you as cheaply as possible. This option will appear if it is applicable to the items in your cart.
Most next day and Saturday deliveries are sent via Interlink Express. Although we state a cut-off of 2:00pm for next day courier delivery, it may be possible to provide this service up to 4pm. Please call us to confirm, if you have missed the cut-off.
For customers in Northern Ireland, Channel Islands, Scottish Highlands and Islands we may not be able to offer Guaranteed next day or Saturday services to these areas. We may also select a different carrier or use RoyalMail services for these locations, depending on the content of your order. If you have an urgent need, please contact us and we will be able to advise you of the fastest and cheapest way of receiving your goods.
Customers ordering from the USA that would like to purchase battery operated products (our mains and low voltage sets operate from a UK 3 pin plug and 230V supply, this is not compatible with US supplies) can add then to their cart, as normal. In the checkout process your order value will be adjusted to exclude the UK TAX (VAT) and the weight based airmail shipping added. You do not have to commit your order until you have seen the cart total and shipping costs.
All deliveries must be signed for, so please ensure that the shipping address you select will have somebody available to receive the goods. You may select your place of work, for example.
Items with lead time If you select items in your cart that have a lead time, such as rope lights and some other products, we may not have these items available for immediate dispatch. In this case your order will be processed and as soon as the stock is on hand, your items will be sent. We will always endeavour to get orders sent out as soon as possible and this may mean we split your order and ship items using a different carriers. If you select a next day delivery for an item, it will be sent using a next working day delivery service from the day the item is available for shipping. If you have any queries or need your items in a hurry, please let us know.
Returns
If you need to return an item to us because it is faulty, we will either arrange for our courier to collect the goods from you, send you a pre-paid returns pack or request you return the goods to us and we will refund the return cost to you. Upon receipt they will be checked and a new replacement item sent to you at no cost (assuming stock availability). If we do not have sufficient stock to replace the faulty item we will offer an alternative product or a full refund. Items should be returned in their original condition and correctly packaged, please. Please email us at returns@twinkle-lights.com with full details of the fault and we will issue you an RMA reference so that we can process your return effectively.
If you wish to return goods because they do not meet your needs then it will be your responsibility to return them to us. Before this can occur, you will need to request an RMA reference number by e-mailing returns@twinkle-lights.com. Goods must be returned in their original condition and packaging. Upon receipt we will check the goods are resaleable and refund your money directly to the original credit card used for payment. The refund will not include the cost of shipping the order to you nor the cost of you sending the items back to us. We recommend all orders are returned with sufficient insurance cover. Our 'Free' shipping service is charged at £5.95 if a customer chooses to return unwanted items to us. If goods are not returned in their original condition we will charge a 25% restocking fee and refund the difference to your card. Returns must be notified within 7 working days of receiving the goods. It is your responsibility to return goods purchased in error at your own cost.
Terms & Conditions
1. Interpretation
In these Terms and Conditions ( Terms ), the following words and phrases shall have the following meanings:
“the Buyer” means the person, firm or company who purchases the Goods from the Company:
“the Company” means Twinkle-Lights.Com whose office is at 124 Plumberow Avenue, Hockley, Essex, SS5 5AT;
“Contract” means the contract between the Company and the Buyer which shall be deemed to incorporate these Terms;
“Goods” means any goods agreed in the Contract to be supplied by the Company to the Buyer;
“Place of Delivery” means the place to which the Goods are to be delivered.
In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.
2. The Contract
The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer.
No terms and conditions contained in the confirmation of order, purchase order or other document of the Buyer will form part of the Contract.
3. Delivery
Any date or period for delivery shall be considered as indicative only, although it is the Company’s policy to try to fulfil all orders within 3 working days. Any Goods not available at the time of the Buyer’s order will be sent to the Buyer, as soon as possible, when received from the manufacturer.
The Company, cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. If delivery is not within the agreed time the Company will arrange another time for delivery.
Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.
4. Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery
Ownership in the Goods shall not pass to the Buyer until the Company has received in full in cleared funds all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account.
5. Price
The price for the Goods shall, unless otherwise agreed, be the price set out on the date of delivery in the Company’s price list. The price for the Goods shall be exclusive of all costs of carriage and insurance which the Buyer shall pay in addition. The Buyer shall pay such deposit as the Company shall direct. We have a £10 minimum order.
6. Payment
Subject to paragraph 5, payment of the price of the Goods shall be due 30 days from the date of the Company’s invoice for the Goods.
Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds.
7. Warranties
The Company warrants that the Goods are of satisfactory quality.
If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 7 days of the discovery of the defect and give the Company a reasonable opportunity to inspect the Goods in question.
The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company.
The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.
8. The Buyers right of cancellation
The Buyer has the right to cancel the contract at any time up to the end of 7 working days after the Buyer receives the goods.
To exercise this right of cancellation, the buyer must give written notice to the Company by letter or via email, giving details of the goods ordered and any order reference. Notification by telephone is not sufficient.
If the Buyer chooses to cancel the order after the goods have been delivered, the Buyer will be responsible for returning the goods to the Company at the buyer’s own cost. The goods must be returned to the address provided. The Buyer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once the Buyer has notified the Company that the Buyer is cancelling the contract, the Company will refund or re-credit you within 30 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods excluding any delivery fees.
If you do not return the goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.
The Company may charge a 25% restocking fee for items returned that are not in a suitable condition.
9. The Companies Right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to the Company, we are unable to supply the goods to you, the Company may cancel the agreement at any time before the goods are delivered by giving notice to you.
The Company shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. The Company shall not be liable for any other loss or damage whatever arising from such cancellation.
10. Limitation of Liability
The Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
11. Force Majeure
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
12. General
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.
These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.
